Cancellation & Refund Policy

• 30 days or more before check-in: all accommodation payments received will be refunded.
• 15 to 29 days before check-in: the 50% booking deposit is non-refundable. Any amount paid above the deposit will be refunded.
• 14 days or fewer before check-in: the full accommodation charge is non-refundable.
• Failure to arrive: the booking will be treated as a no-show and no refund will be issued.
• Early departure: unused nights are non-refundable.

Cancellation periods are calculated from 3:00 PM Ghana time on the scheduled check-in date.

You can cancel online using the “Manage my booking” link in your confirmation email. Before you confirm, it shows the refund due under this policy, and the cancellation is confirmed to you in writing by email straight away.

You can also send a cancellation request to stay@baobabnook.com from the email address used for the booking. Please include the lead guest’s name and booking reference.

A cancellation is effective only when Baobab Nook confirms it in writing. A WhatsApp message alone should not be treated as confirmation of cancellation.

Approved refunds are returned to the original payment method. We will initiate the refund within five business days, although your bank or payment provider may take additional time to credit it.

Requests to change dates are subject to availability and any difference in price.

• Requests made 30 days or more before arrival may be moved once without a change fee.
• Requests made fewer than 30 days before arrival are treated under the cancellation terms above unless we agree otherwise in writing.
• A reduced stay is treated as a partial cancellation.
• Promotional rates cannot be transferred unless the promotion remains valid for the new dates.

In the unlikely event that we cannot provide the property due to a serious maintenance issue, safety concern or another matter within our control, guests may choose:

• a full refund of all accommodation payments made; or
• alternative dates, subject to availability and agreement.

Our responsibility is limited to payments made directly to Baobab Nook. Guests should use suitable travel insurance for flights, transport and other related expenses.

We may consider exceptional circumstances individually, but this does not guarantee a refund outside the stated policy. Any exception must be confirmed by Baobab Nook in writing.

We strongly recommend travel insurance that covers illness, travel disruption and other unexpected changes.

See also how payment works and our rates.